Consumer education is pivotal within the buying society.
Consumers are informed on how to make better buying decisions that directly affect the functioning of the economy.
Consumer education has become more relevant due to the rapid growth of products in the market.
Consumers need to stay informed on the effects of the economy in order to make the best decisions.

Everyone has consumer rights. You have the right to know what you will receive before you pay for a product or service, obtain what you pay for, complain when you are not satisfied, and get your money back when you have a legitimate complaint.

Johor consumer complain - This publication offers suggestions to help you when you have a problem with the purchase of goods or services.

 

Prevent is always better than cure

Before you make a purchase

Always :
1.Ask the seller about refund, return, and cancellation policies.

2.Get a written copy of guarantees and warranties.

3.Read the seller's return exchange and refund policy before you make your purchase.

4.Ask whom to contact if you have a question or problem.

After You Purchase

1.Always keep your receipts when purchasing a product or service.

2.Keep all the required pieces, accessories, and instructions that were included with the item. Some sellers may not give you a refund if these items are missing.

How To Make A Complain

The sooner you complain, the better your chances are for a satisfactory settlement. Some store refund policies allow you to return items if you do so within a few days. If you wait too long to return the item, you will lose the right to get your money back.

You can complain by phone, in person, or in writing by email or mail. Phone or email first to tell the company about the problem and to try to resolve it. You should be able to learn pretty quickly whether the problem will be resolved.
Sometimes problems can be resolved with one call or visit. You may learn that you are not using the item properly, or that the company is willing to give you a refund without an argument.

Never be rude with any company executive. Failure to communicate effectively often makes it difficult to resolve complaints. Handling complaints can be a tough job. If you make the complaint handler’s job harder by getting angry, that person is likely to respond negatively to you.

If your first attempt at complaining fails, contact someone higher up in the company. If the salesperson can’t help you, ask to speak to a supervisor or store manager, and then the owner or the company’s headquarters. Larger companies often have customer relations or consumer complaint departments that you can contact for assistance.

 

If you encounter a company that makes complaining very difficult. It may say, “The person you need to speak to is not in the office today, call back next week,” or “Leave your number and we will get back to you.” This may be a sign that the company is stalling you. If you are not being treated seriously, it might be time to take your problem to a person higher up in the company, complain to a government agency or consider legal action.

Contact government agencies : Johor consumer complain department :

TRIBUNAL TUNTUTAN PENGGUNA MALAYSIA JOHOR BARU (柔佛消费人投诉处 )
ARAS 17B MENARA ANSAR
JALAN TRUS
80000JOHOR BAHRU
JOHOR.
TEL: 072271755 / 072271766
FAx: 072271799
(Closed on Friday & Saturday

 Johor consumer complain department - TRIBUNAL TUNTUTAN PENGGUNA MALAYSIA JOHOR BARU (柔佛消费人投诉处 )

MALAYSIA CONSUMER PROTECTION ACT 1999
The Malaysian Consumer Protection Act 1999 (CPA) is a piece of legislation enacted with the main objective to provide greater protection for consumers. Under this act, a consumer has the right to all products and services of daily basic needs including food, clothing, health, education and house.

Consumers are also protected from products, services, and manufacturing processes that may damage their health and life to danger. An aggrieved consumer may refer any dispute or claim of less than RM10,000 to the established Consumer Redressal Tribunal.

 

Rights Of Consumer

1. right to satisfaction of basic needs - To have access to basic, essential goods and services: Food , traveling ,shopping , Accomodation , public utilities and sanitation.

2. The right to safety - To work with the existing laws in order to protect consumer’s interest and general health.

3. The right to be informed - To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.

4. The right to choose - To be able to select from a range of products and services, offered at reasonable prices with an assurance of satisfactory quality.

5. The right to redress - To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.

Consider your alternatives

Use social media pressure.

The opportunity to shame a business publicly has grown in the age of the Internet. It’s possible to post your story

online in reviews, blogs, comments and social media such as Facebook and Twitter. Many complaint websites allow you to post public

complaints or to write a review of the business. (To find them, do an Internet search.) As with a consumer picket, never post anything

you cannot prove or defend in court, as you could face legal action from the business if you go too far or make false claims. However,

this avenue can be effective, as a large number of companies monitor the Web and social media in order to resolve complaints before

they create bad publicity or damage their brands.

You can write  your comment on our merchant page , just scroll down to the bottom of their page, fill up the form and write your complains. We will approve your comments if it is reasonable.

Credit card rights

Contact your credit card company. If you paid by credit card, the bank that issued the card may be able to help you resolve the problem.

Make sure the bank receives your notice of billing error within 60 days of the monthly statement containing the unauthorized charges.

You may be required to submit your dispute in writing.
Your card issuer will investigate the case and may decide in your favor if it believes you have a legitimate complaint. While it is investigating, you do not have to pay the disputed amount on your credit card statement, but the bank can charge you interest on the amount you don’t pay if it rules against you. (Make sure you pay the undisputed portion of the bill.) If the bank rules in your favor, it will give you a credit for the disputed amount. If it rules against you, you can still seek a refund in court or through other actions, such as by complaining to government agencies.

Sample complaint letter or email

Your name
Address
Phone number

Company official
Company name
Company address

Date

Dear (title) ____:

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and

location of transaction).

I am complaining because ____ (the reason you are dissatisfied). To resolve this problem, I would like you to ____ (what you want the

business to do).

When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company and was told that nothing

could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation

to you). I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days, I will file

complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my_____ (receipt or

other proof of payment or documentation of complaint).

I may be contacted at the above address/phone number.

Sincerely,

(Sign and type your name)

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